Solutions, CRM
Customer relationship management (CRM) is a customer-focused business strategy designed to optimize profitability, revenue and customer satisfaction.
Leverage your CRM system with a solutions from Envox Worldwide to build customer loyalty
Optimize your contact center:
- Intelligent call routing - route to the best agent to resolve issues on the first call. Increase first call resolution rates by 200 percent
- Screen pop and caller ID - Support agents with instant customer data. Companies have reduced call times by 60 seconds
- Click-to-dial - saves time and eliminates dialing errors
- Call logging/recording - monitor the effectiveness of procedures and agents
Personalize customer interactions:
- Route caller to agent who handled caller previously
- Greet caller with their name
- Empower agents with caller's interaction history (IVR, agent, Web, etc.) to shorten calls and/or up-sell, cross-sell
- "Warm" handoff for multi-agent contacts